Customer.io pricing: tiers, seat costs, and hidden fees
Customer.io is a behavioral messaging platform starting at $100 per month for 5,000 profiles and 1 million emails on the Essentials plan.
Public pricing tiers
Customer.io cost calculator
For 10 seats on Essentials, current public pricing implies $100 per month when annual pricing is available, or $100 month-to-month.
Hidden fees and quote risks
- Additional profiles cost $0.009 each above the included tier
- Extra emails billed at $0.12 per 1,000 above the included volume
- AI credits cost $10 per 100,000 credits on Essentials and Premium
Enterprise notes
Enterprise pricing is fully custom with negotiated volumes and dedicated professional services available on top of the platform fee.
Closest alternatives
Other behavioral messaging platform tools buyers shortlist when they compare Customer.io.
Sources
Pricing changes frequently. Confirm directly with the vendor before purchase.
Frequently asked questions
How much does Customer.io cost?
Customer.io pricing depends on its Profile and email-volume tiered. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.
What is the main hidden fee risk for Customer.io?
Additional profiles cost $0.009 each above the included tier
Which Customer.io alternatives should buyers compare?
Braze, Iterable, Klaviyo, Marketo are the closest alternatives most procurement teams compare against Customer.io.