Gorgias vs Intercom Help Center pricing: which is cheaper for your team?
Gorgias's cheapest paid tier (Starter) lists at $8.33/tickets/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Gorgias pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Starter | $10 | $8.33 | 50 tickets/month | Overage: $0.40 per extra ticket |
| Basic | $50 | $41.67 | 300 tickets/month | Up to 500 users, basic automations |
| Pro | $300 | $250 | 2,000 tickets/month | Revenue analytics, Shopify customer sidebar |
| Advanced | $750 | $625 | 5,000 tickets/month | Up to 750 users, dedicated success manager |
Intercom Help Center pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Essential | $29 | $29 | seat/month | Public help center included |
| Advanced | $85 | $85 | seat/month | Private + multilingual help center, 20 Lite seats |
| Expert | $132 | $132 | seat/month | Multibrand, 50 Lite seats |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Gorgias | Intercom Help Center |
|---|---|---|
| Billing model | tickets/month | seat/month |
| Pricing model | Ticket-volume helpdesk for ecommerce with AI metering | Per-seat helpdesk with bundled help center |
| Cheapest paid tier | Starter at $8.33/50 tickets/month | Essential at $29/seat/month |
| Mid-tier benchmark | Pro at $250/2,000 tickets/month | Advanced at $85/seat/month |
| Total paid tiers published | 4 | 3 |
| Last verified | 2026-05-17 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Gorgias Starter |
| Most pricing tiers (room to grow) | Gorgias (4 tiers) |
| Predictable per-seat billing | Intercom Help Center |
| Most recently verified pricing | Gorgias |
Choose Gorgias when
- Ecommerce helpdesk priced by ticket allowance instead of seats.
- Entry tier (Starter) at $8.33/50 tickets/month is your budget ceiling.
- Enterprise tier is custom-priced based on ticket volume, seats, and AI usage; AI resolutions can exceed core subscription cost.
Choose Intercom Help Center when
- Intercom's help center and knowledge base bundled into its per-seat customer support plans alongside Fin AI Agent.
- Entry tier (Essential) at $29/seat/month is your budget ceiling.
- Custom enterprise pricing available; Fin AI Agent can be purchased standalone at $0.99 per outcome.
Switching considerations
Watch the hidden fees on both sides. Gorgias: Ticket overages: $36-$40 per 100 tickets above plan limit Intercom Help Center: Fin AI Agent billed at $0.99 per resolution Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Gorgias or Intercom Help Center?
At entry tier and 10 seats on annual billing: Gorgias Starter comes to $8/mo; Intercom Help Center Essential comes to $290/mo. Gorgias is the cheaper entry-tier choice at this team size.
Does Gorgias have more pricing tiers than Intercom Help Center?
Gorgias publishes more paid tiers (4 vs 3). More tiers usually means more granular ways to grow without re-platforming.
Which pricing was verified more recently?
Gorgias's pricing was last verified 2026-05-17; Intercom Help Center's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.