Gorgias pricing: tiers, seat costs, and hidden fees
Ecommerce helpdesk priced by ticket allowance instead of seats. AI Agent resolutions and ticket overages are the big variable.
Public pricing tiers
Gorgias cost calculator
For 10 seats on Starter, current public pricing implies $8.33 per month when annual pricing is available, or $10 month-to-month.
Hidden fees and quote risks
- Ticket overages: $36-$40 per 100 tickets above plan limit
- AI Agent automated interactions: from $0.90 per resolution annual, $1.00 monthly
- Overage AI interactions: $1.50 each
- SMS and Voice channels billed separately
Enterprise notes
Enterprise tier is custom-priced based on ticket volume, seats, and AI usage; AI resolutions can exceed core subscription cost.
Closest alternatives
Other customer support tools buyers shortlist when they compare Gorgias.
Sources
Pricing changes frequently. Confirm directly with the vendor before purchase.
Frequently asked questions
How much does Gorgias cost?
Gorgias pricing depends on its Ticket-volume helpdesk for ecommerce with AI metering. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.
What is the main hidden fee risk for Gorgias?
Ticket overages: $36-$40 per 100 tickets above plan limit
Which Gorgias alternatives should buyers compare?
Zendesk, Help Scout, Freshdesk are the closest alternatives most procurement teams compare against Gorgias.