Intercom vs Vivantio pricing: which is cheaper for your team?
Intercom's cheapest paid tier (Fin AI Agent) lists at $0.99/seat/month plus usage, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Intercom pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Essential | $39 | $29 | seat/month | Core support plan; Fin billed per outcome. |
| Advanced | $99 | $85 | seat/month | Automation and AI features for growing support teams. |
| Expert | $139 | $132 | seat/month | Collaboration, security, and multibrand controls. |
| Fin AI Agent | $0.99 | $0.99 | outcome | Usage charge per resolved Fin outcome. |
Vivantio pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Vivantio Platform (entry) | $49 | $49 | agent/month | Base configuration, billed annually |
| Vivantio Platform (volume) | $75 | $35 | agent/month | Higher-tier configurations; annual range GBP 35-75 per agent |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Intercom | Vivantio |
|---|---|---|
| Billing model | seat/month plus usage | agent/month |
| Pricing model | Seat pricing plus Fin AI outcome usage | Per-agent ITSM/ESM with volume discounts |
| Cheapest paid tier | Fin AI Agent at $0.99/outcome | Vivantio Platform (volume) at $35/agent/month |
| Mid-tier benchmark | Expert at $132/seat/month | Vivantio Platform (volume) at $35/agent/month |
| Total paid tiers published | 4 | 2 |
| Last verified | 2026-05-16 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Intercom Fin AI Agent |
| Most pricing tiers (room to grow) | Intercom (4 tiers) |
| Predictable per-seat billing | Intercom |
| Most recently verified pricing | Vivantio |
Choose Intercom when
- Intercom combines teammate seats with Fin AI outcome usage, so the real cost depends on both support staffing and automated resolution volume.
- Entry tier (Fin AI Agent) at $0.99/outcome is your budget ceiling.
- Do not compare Intercom against Zendesk on seat price alone; estimate Fin outcomes and outbound usage.
Choose Vivantio when
- B2B service desk priced per agent.
- Entry tier (Vivantio Platform (volume)) at $35/agent/month is your budget ceiling.
- Public page advertises 'no hidden fees,' but the per-agent rate compresses from GBP 75 down to GBP 35 only at 15+ users.
Switching considerations
Watch the hidden fees on both sides. Intercom: Fin outcomes, Proactive Support Plus, Copilot, SMS, WhatsApp, phone, and email campaigns are usage or add-on costs. Vivantio: Pricing displayed in GBP with USD conversion; volume tiers require sales call Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Intercom or Vivantio?
At entry tier and 10 seats on annual billing: Intercom Fin AI Agent comes to $1/mo; Vivantio Vivantio Platform (volume) comes to $350/mo. Intercom is the cheaper entry-tier choice at this team size.
Does Intercom have more pricing tiers than Vivantio?
Intercom publishes more paid tiers (4 vs 2). More tiers usually means more granular ways to grow without re-platforming.
Which pricing was verified more recently?
Intercom's pricing was last verified 2026-05-16; Vivantio's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.