Zendesk Suite vs Gorgias pricing: which is cheaper for your team?
Gorgias's cheapest paid tier (Starter) lists at $8.33/tickets/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Zendesk Suite pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Suite Team | $69 | $55 | agent/month | Entry omnichannel support suite. |
| Suite Growth | $115 | $89 | agent/month | More automation and self-service. |
| Suite Professional | $149 | $115 | agent/month | Advanced routing, analytics, and collaboration. |
| Suite Enterprise | $219 | $169 | agent/month | Enterprise support controls. |
Gorgias pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Starter | $10 | $8.33 | 50 tickets/month | Overage: $0.40 per extra ticket |
| Basic | $50 | $41.67 | 300 tickets/month | Up to 500 users, basic automations |
| Pro | $300 | $250 | 2,000 tickets/month | Revenue analytics, Shopify customer sidebar |
| Advanced | $750 | $625 | 5,000 tickets/month | Up to 750 users, dedicated success manager |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Zendesk Suite | Gorgias |
|---|---|---|
| Billing model | agent/month | tickets/month |
| Pricing model | Per-agent support suite pricing | Ticket-volume helpdesk for ecommerce with AI metering |
| Cheapest paid tier | Suite Team at $55/agent/month | Starter at $8.33/50 tickets/month |
| Mid-tier benchmark | Suite Professional at $115/agent/month | Pro at $250/2,000 tickets/month |
| Total paid tiers published | 4 | 4 |
| Last verified | 2026-05-16 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Gorgias Starter |
| Most pricing tiers (room to grow) | Zendesk Suite (4 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | Gorgias |
Choose Zendesk Suite when
- Zendesk Suite prices by agent and plan.
- Entry tier (Suite Team) at $55/agent/month is your budget ceiling.
- Professional is the best quote-normalization point; Enterprise buyers should model add-ons separately.
Choose Gorgias when
- Ecommerce helpdesk priced by ticket allowance instead of seats.
- Entry tier (Starter) at $8.33/50 tickets/month is your budget ceiling.
- Enterprise tier is custom-priced based on ticket volume, seats, and AI usage; AI resolutions can exceed core subscription cost.
Switching considerations
Watch the hidden fees on both sides. Zendesk Suite: AI, workforce management, quality assurance, Talk, and messaging usage can add cost. Gorgias: Ticket overages: $36-$40 per 100 tickets above plan limit Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Zendesk Suite or Gorgias?
At entry tier and 10 seats on annual billing: Zendesk Suite Suite Team comes to $550/mo; Gorgias Starter comes to $8/mo. Gorgias is the cheaper entry-tier choice at this team size.
Does Zendesk Suite have more pricing tiers than Gorgias?
Both publish 4 paid tiers. The mid-tier benchmark is Suite Professional for Zendesk Suite and Pro for Gorgias.
Which pricing was verified more recently?
Zendesk Suite's pricing was last verified 2026-05-16; Gorgias's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.