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Help Scout

Help Scout pricing: tiers, seat costs, and hidden fees

Short answer

Shared inbox helpdesk priced per user. Extra inboxes and Docs sites bill separately, and AI Answers is per resolution.

Last verified: 2026-05-17 Model: user/month Official pricing

Public pricing tiers

TierMonthlyAnnual monthly equivalentNotes
Free $0 account $0 account Limited mailbox and feature set
Standard $25 user/month $21 user/month Shared inbox, Beacon, knowledge base
Plus $45 user/month $37.80 user/month Custom fields, workflows, advanced permissions
Pro $75 user/month $63 user/month Concierge onboarding, dedicated CSM, HIPAA

Help Scout cost calculator

$210 / month

For 10 seats on Standard, current public pricing implies $210 per month when annual pricing is available, or $250 month-to-month.

Hidden fees and quote risks

  • Extra inbox: $10/month annual, $12/month monthly
  • Extra Docs site: $20/month annual, $24/month monthly
  • AI Answers: $0.75 per resolved conversation
  • SSO/SAML and HIPAA compliance are paid add-ons on lower tiers

Enterprise notes

Pro tier covers most large teams; volume discounts and dedicated AM available via sales for sub-tier-locked features.

Closest alternatives

Other customer support tools buyers shortlist when they compare Help Scout.

Freshdesk Customer support
Front Customer support
Zendesk Suite Customer support

Sources

Pricing changes frequently. Confirm directly with the vendor before purchase.

Frequently asked questions

How much does Help Scout cost?

Help Scout pricing depends on its Per-user shared inbox with per-resolution AI. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.

What is the main hidden fee risk for Help Scout?

Extra inbox: $10/month annual, $12/month monthly

Which Help Scout alternatives should buyers compare?

Freshdesk, Front, Zendesk are the closest alternatives most procurement teams compare against Help Scout.