Chatwoot pricing: tiers, seat costs, and hidden fees
Open-source omnichannel inbox. SaaS tier is per agent with Captain AI credits metered on top.
Public pricing tiers
Chatwoot cost calculator
For 10 seats on Startups, current public pricing implies $190 per month when annual pricing is available, or $190 month-to-month.
Hidden fees and quote risks
- Captain AI credit overage: $20 per 1,000 credits
- Self-hosted Community edition is free but support is community-driven
Enterprise notes
Enterprise tier covers SSO, audit log, and longer retention; self-hosted Enterprise license available on request.
Closest alternatives
Other customer support tools buyers shortlist when they compare Chatwoot.
Sources
Pricing changes frequently. Confirm directly with the vendor before purchase.
Frequently asked questions
How much does Chatwoot cost?
Chatwoot pricing depends on its Per-agent SaaS with open-source self-host option. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.
What is the main hidden fee risk for Chatwoot?
Captain AI credit overage: $20 per 1,000 credits
Which Chatwoot alternatives should buyers compare?
Freshchat, Intercom, Help Scout are the closest alternatives most procurement teams compare against Chatwoot.