ManageEngine ServiceDesk Plus pricing: tiers, seat costs, and hidden fees

Short answer

ITSM service desk priced per technician with separate per-module fees for catalog, change, problem, and CMDB.

Last verified: 2026-05-17 Model: technician/month Official pricing

Public pricing tiers

TierMonthlyAnnual monthly equivalentNotes

Standard $13 technician/month $13 technician/month $156/year per technician on-prem

Professional $27 technician/month $27 technician/month $324/year per technician on-prem; adds asset management

Enterprise $67 technician/month $67 technician/month $804/year per technician on-prem; full ITSM

ManageEngine ServiceDesk Plus cost calculator

For 10 seats on Standard, current public pricing implies $13 per month when annual pricing is available, or $13 month-to-month.

Sample stack cost at named team sizes

ManageEngine ServiceDesk Plus monthly cost projection by team size, based on public per-seat pricing.
Tier	10 seats / month	25 seats / month	50 seats / month
Standard	$13	$13	$13
Professional	$27	$27	$27
Enterprise	$67	$67	$67

Math: per-seat tiers multiplied by seat count. Flat-fee tiers stay constant. Does not include add-ons, support tiers, implementation, or usage overages.

Hidden fees and quote risks

Service catalog module: ~$1,195/year
Problem management module: ~$1,195/year
Change and release management: ~$2,395/year
CMDB for Professional/Enterprise: ~$1,195/year
Annual Maintenance for free edition: $35 per technician/year

Enterprise notes

Enterprise tier covers full ITSM modules; cloud edition pricing differs and is usually quoted directly by Zoho/ManageEngine reps.

Closest alternatives

Other customer support tools buyers shortlist when they compare ManageEngine ServiceDesk Plus.

Jira Issue tracking

Freshservice Not yet covered

ServiceNow Not yet covered

Sources

Official ManageEngine ServiceDesk Plus pricing

Pricing changes frequently. Confirm directly with the vendor before purchase.

Frequently asked questions

How much does ManageEngine ServiceDesk Plus cost?

ManageEngine ServiceDesk Plus pricing depends on its Per-technician ITSM with module add-ons. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.

What is the main hidden fee risk for ManageEngine ServiceDesk Plus?

Service catalog module: ~$1,195/year

Which ManageEngine ServiceDesk Plus alternatives should buyers compare?

Jira Service Management, Freshservice, ServiceNow are the closest alternatives most procurement teams compare against ManageEngine ServiceDesk Plus.