Gorgias vs Freshchat pricing: which is cheaper for your team?
Gorgias's cheapest paid tier (Starter) lists at $8.33/tickets/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Gorgias pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Starter | $10 | $8.33 | 50 tickets/month | Overage: $0.40 per extra ticket |
| Basic | $50 | $41.67 | 300 tickets/month | Up to 500 users, basic automations |
| Pro | $300 | $250 | 2,000 tickets/month | Revenue analytics, Shopify customer sidebar |
| Advanced | $750 | $625 | 5,000 tickets/month | Up to 750 users, dedicated success manager |
Freshchat pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Free | $0 | $0 | up to 10 agents | Web messenger, basic inbox |
| Growth | $19 | $19 | agent/month | Multilingual support, basic automations |
| Pro | $49 | $49 | agent/month | Advanced routing, business hours, IntelliAssign |
| Enterprise | $79 | $79 | agent/month | User authentication, audit logs, IP allowlist |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Gorgias | Freshchat |
|---|---|---|
| Billing model | tickets/month | agent/month |
| Pricing model | Ticket-volume helpdesk for ecommerce with AI metering | Per-agent messaging with metered AI sessions |
| Cheapest paid tier | Starter at $8.33/50 tickets/month | Growth at $19/agent/month |
| Mid-tier benchmark | Pro at $250/2,000 tickets/month | Pro at $49/agent/month |
| Total paid tiers published | 4 | 3 |
| Last verified | 2026-05-17 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Gorgias Starter |
| Most pricing tiers (room to grow) | Gorgias (4 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | Gorgias |
Choose Gorgias when
- Ecommerce helpdesk priced by ticket allowance instead of seats.
- Entry tier (Starter) at $8.33/50 tickets/month is your budget ceiling.
- Enterprise tier is custom-priced based on ticket volume, seats, and AI usage; AI resolutions can exceed core subscription cost.
Choose Freshchat when
- Freshworks live chat priced per agent.
- Entry tier (Growth) at $19/agent/month is your budget ceiling.
- Enterprise lists at $79 per agent annually with custom roles; voice and AI usually negotiated as part of a CX Suite deal.
Switching considerations
Watch the hidden fees on both sides. Gorgias: Ticket overages: $36-$40 per 100 tickets above plan limit Freshchat: Freddy AI Agent: 500 sessions free, then $49 per 100 sessions Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Gorgias or Freshchat?
At entry tier and 10 seats on annual billing: Gorgias Starter comes to $8/mo; Freshchat Growth comes to $190/mo. Gorgias is the cheaper entry-tier choice at this team size.
Does Gorgias have more pricing tiers than Freshchat?
Gorgias publishes more paid tiers (4 vs 3). More tiers usually means more granular ways to grow without re-platforming.
Which pricing was verified more recently?
Gorgias's pricing was last verified 2026-05-17; Freshchat's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.