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Freshchat

Freshchat pricing: tiers, seat costs, and hidden fees

Short answer

Freshworks live chat priced per agent. Freddy AI Agent sessions and Freshcaller voice are stacked add-ons.

Last verified: 2026-05-17 Model: agent/month Official pricing

Public pricing tiers

TierMonthlyAnnual monthly equivalentNotes
Free $0 up to 10 agents $0 up to 10 agents Web messenger, basic inbox
Growth $19 agent/month $19 agent/month Multilingual support, basic automations
Pro $49 agent/month $49 agent/month Advanced routing, business hours, IntelliAssign
Enterprise $79 agent/month $79 agent/month User authentication, audit logs, IP allowlist

Freshchat cost calculator

$190 / month

For 10 seats on Growth, current public pricing implies $190 per month when annual pricing is available, or $190 month-to-month.

Hidden fees and quote risks

  • Freddy AI Agent: 500 sessions free, then $49 per 100 sessions
  • Freddy AI Copilot: $29 per agent/month billed annually
  • Freshcaller voice add-on: $15-$69 per agent/month by tier

Enterprise notes

Enterprise lists at $79 per agent annually with custom roles; voice and AI usually negotiated as part of a CX Suite deal.

Closest alternatives

Other customer support tools buyers shortlist when they compare Freshchat.

Intercom Customer support
Tidio Customer support
Chatwoot Customer support

Sources

Pricing changes frequently. Confirm directly with the vendor before purchase.

Frequently asked questions

How much does Freshchat cost?

Freshchat pricing depends on its Per-agent messaging with metered AI sessions. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.

What is the main hidden fee risk for Freshchat?

Freddy AI Agent: 500 sessions free, then $49 per 100 sessions

Which Freshchat alternatives should buyers compare?

Intercom, Tidio, Chatwoot are the closest alternatives most procurement teams compare against Freshchat.