Vision Helpdesk vs Gorgias pricing: which is cheaper for your team?
Gorgias's cheapest paid tier (Starter) lists at $8.33/tickets/month, which beats the other on entry pricing. Mid-tier and enterprise math can flip the answer — use the per-tier table below to see the real cost for your team size at each tier.
Calculate the cost for your team
Vision Helpdesk pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Starter Help Desk (SaaS) | $15 | $12 | agent/month | Ticketing, knowledge base |
| Pro Help Desk (SaaS) | $25 | $20 | agent/month | Workflow, SLA |
| Satellite Help Desk (SaaS) | $30 | $24 | agent/month | Multi-brand/portal |
| Pro Service Desk (SaaS) | $40 | $32 | agent/month | ITIL change/release modules |
| Ent Service Desk (SaaS) | $60 | $48 | agent/month | Full ITSM + CMDB |
Gorgias pricing tiers
| Tier | Monthly | Annual (eq) | Unit | Notes |
|---|---|---|---|---|
| Starter | $10 | $8.33 | 50 tickets/month | Overage: $0.40 per extra ticket |
| Basic | $50 | $41.67 | 300 tickets/month | Up to 500 users, basic automations |
| Pro | $300 | $250 | 2,000 tickets/month | Revenue analytics, Shopify customer sidebar |
| Advanced | $750 | $625 | 5,000 tickets/month | Up to 750 users, dedicated success manager |
Feature by feature
The non-pricing differences that drive the real decision.
| Capability | Vision Helpdesk | Gorgias |
|---|---|---|
| Billing model | agent/month | tickets/month |
| Pricing model | Per-agent SaaS plus self-hosted recurring or one-time | Ticket-volume helpdesk for ecommerce with AI metering |
| Cheapest paid tier | Starter Help Desk (SaaS) at $12/agent/month | Starter at $8.33/50 tickets/month |
| Mid-tier benchmark | Satellite Help Desk (SaaS) at $24/agent/month | Pro at $250/2,000 tickets/month |
| Total paid tiers published | 5 | 4 |
| Last verified | 2026-05-17 | 2026-05-17 |
Best for…
Hand-picked use cases mapped to the winner.
| Use case | Winner |
|---|---|
| Lowest entry price (10-person team) | Gorgias Starter |
| Most pricing tiers (room to grow) | Vision Helpdesk (5 tiers) |
| Predictable per-seat billing | Neither (both flat/usage) |
| Most recently verified pricing | Vision Helpdesk |
Choose Vision Helpdesk when
- Per-agent helpdesk with five SaaS tiers from $12 to $48.
- Entry tier (Starter Help Desk (SaaS)) at $12/agent/month is your budget ceiling.
- Ent Service Desk tier publicly lists at $48 per agent annually; on-prem perpetual licenses go up to $800/agent one-time plus 20% annual support.
Choose Gorgias when
- Ecommerce helpdesk priced by ticket allowance instead of seats.
- Entry tier (Starter) at $8.33/50 tickets/month is your budget ceiling.
- Enterprise tier is custom-priced based on ticket volume, seats, and AI usage; AI resolutions can exceed core subscription cost.
Switching considerations
Watch the hidden fees on both sides. Vision Helpdesk: Self-hosted recurring license is 20-30% cheaper but requires infrastructure Gorgias: Ticket overages: $36-$40 per 100 tickets above plan limit Always confirm with the vendor before purchase.
Frequently asked questions
Which is cheaper for a 10-person team, Vision Helpdesk or Gorgias?
At entry tier and 10 seats on annual billing: Vision Helpdesk Starter Help Desk (SaaS) comes to $120/mo; Gorgias Starter comes to $8/mo. Gorgias is the cheaper entry-tier choice at this team size.
Does Vision Helpdesk have more pricing tiers than Gorgias?
Vision Helpdesk publishes more paid tiers (5 vs 4). More tiers usually means more granular ways to grow without re-platforming.
Which pricing was verified more recently?
Vision Helpdesk's pricing was last verified 2026-05-17; Gorgias's on 2026-05-17. Both pages link to the vendor's official pricing source so you can re-check before committing.