HESK pricing: tiers, seat costs, and hidden fees
Self-hosted PHP helpdesk sold as a perpetual license. No recurring SaaS fee but no included hosting or AI.
Public pricing tiers
HESK cost calculator
For 10 seats on HESK Website License, current public pricing implies $4,999 per month when annual pricing is available, or $4,999 month-to-month.
Hidden fees and quote risks
- VAT/GST/sales tax added at checkout
- Hosting, SSL, and maintenance are buyer responsibility
- HESK Cloud SaaS tier sold separately
Enterprise notes
Advanced license is the de facto enterprise option; major version upgrades historically have separate upgrade fees.
Closest alternatives
Other customer support tools buyers shortlist when they compare HESK.
Sources
Pricing changes frequently. Confirm directly with the vendor before purchase.
Frequently asked questions
How much does HESK cost?
HESK pricing depends on its Perpetual one-time license (self-hosted). The page lists public tiers and flags custom or usage-based items that require vendor confirmation.
What is the main hidden fee risk for HESK?
VAT/GST/sales tax added at checkout
Which HESK alternatives should buyers compare?
osTicket, FreeScout, Jitbit are the closest alternatives most procurement teams compare against HESK.