Kayako pricing: tiers, seat costs, and hidden fees
Kayako now anchors pricing on a $1 per resolved ticket AI Agent. The full Kayako One platform is custom-quoted only.
Public pricing tiers
Kayako cost calculator
For 10 seats on Kay AI Agent, current public pricing implies $1 per month when annual pricing is available, or $1 month-to-month.
Hidden fees and quote risks
- Kayako One platform is sales-led so per-seat costs are not public
- AI resolution definition can include partial deflections; verify scoping in MSA
Enterprise notes
Enterprise buyers contract for Kayako One with negotiated resolution caps, SSO, and onboarding bundled.
Closest alternatives
Other customer support tools buyers shortlist when they compare Kayako.
Sources
Pricing changes frequently. Confirm directly with the vendor before purchase.
Frequently asked questions
How much does Kayako cost?
Kayako pricing depends on its Per-resolution AI agent plus custom-quoted platform. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.
What is the main hidden fee risk for Kayako?
Kayako One platform is sales-led so per-seat costs are not public
Which Kayako alternatives should buyers compare?
Zendesk, Help Scout, Freshdesk are the closest alternatives most procurement teams compare against Kayako.