LiveAgent pricing: tiers, seat costs, and hidden fees

Short answer

Per-agent omnichannel helpdesk. Each social channel and knowledge base bills as a separate $19-39 add-on.

Last verified: 2026-05-17 Model: agent/month Official pricing

Public pricing tiers

TierMonthlyAnnual monthly equivalentNotes

Small business $19 agent/month $15 agent/month Ticketing, live chat, basic automations

Medium business $35 agent/month $29 agent/month Call center, departments, SLAs

Large business $59 agent/month $49 agent/month Advanced reports, audit log, custom roles

Enterprise $85 agent/month $69 agent/month Dedicated account manager, white-glove onboarding

LiveAgent cost calculator

For 10 seats on Small business, current public pricing implies $150 per month when annual pricing is available, or $190 month-to-month.

Sample stack cost at named team sizes

LiveAgent monthly cost projection by team size, based on public per-seat pricing.
Tier	10 seats / month	25 seats / month	50 seats / month
Small business	$150	$375	$750
Medium business	$290	$725	$1,450
Large business	$490	$1,225	$2,450
Enterprise	$690	$1,725	$3,450

Math: per-seat tiers multiplied by seat count. Flat-fee tiers stay constant. Does not include add-ons, support tiers, implementation, or usage overages.

Hidden fees and quote risks

Each social channel (Facebook, X, Viber, Telegram, WhatsApp): $39/month
Instagram: $39/month plus $19/month Facebook prerequisite
Additional knowledge base: $19/month each
Branding removal: $19/month
Time tracking add-on: $19/month

Enterprise notes

Enterprise tier sold at $69 per agent annually with named AM; expect line items for every social channel and KB beyond the first.

Closest alternatives

Other customer support tools buyers shortlist when they compare LiveAgent.

Freshdesk Customer support

Zendesk Suite Customer support

Kayako Customer support

Sources

Official LiveAgent pricing page

Pricing changes frequently. Confirm directly with the vendor before purchase.

Frequently asked questions

How much does LiveAgent cost?

LiveAgent pricing depends on its Per-agent helpdesk with paid channel add-ons. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.

What is the main hidden fee risk for LiveAgent?

Each social channel (Facebook, X, Viber, Telegram, WhatsApp): $39/month

Which LiveAgent alternatives should buyers compare?

Freshdesk, Zendesk, Kayako are the closest alternatives most procurement teams compare against LiveAgent.