LiveChat pricing: tiers, seat costs, and hidden fees

Short answer

Classic per-seat live chat from Text Inc. ChatBot is a separate product starting at $52/month if you want AI automation.

Last verified: 2026-05-17 Model: person/month Official pricing

Public pricing tiers

TierMonthlyAnnual monthly equivalentNotes

Starter $25 person/month $19 person/month Basic chat, 60-day chat history

Team $59 person/month $49 person/month Multiple channels, tags, reports

Business $89 person/month $79 person/month Work scheduler, staffing prediction

LiveChat cost calculator

For 10 seats on Starter, current public pricing implies $19 per month when annual pricing is available, or $25 month-to-month.

Sample stack cost at named team sizes

LiveChat monthly cost projection by team size, based on public per-seat pricing.
Tier	10 seats / month	25 seats / month	50 seats / month
Starter	$19	$19	$19
Team	$49	$49	$49
Business	$79	$79	$79

Math: per-seat tiers multiplied by seat count. Flat-fee tiers stay constant. Does not include add-ons, support tiers, implementation, or usage overages.

Hidden fees and quote risks

ChatBot product billed separately, starting at $52/month
Enterprise tier requires custom quote
HelpDesk and KnowledgeBase from same vendor billed as separate products

Enterprise notes

Enterprise contracts add SSO, dedicated support, and security review; ChatBot/HelpDesk cross-sells stack on top.

Closest alternatives

Other customer support tools buyers shortlist when they compare LiveChat.

Olark Customer support

Tidio Customer support

LiveAgent Customer support

Sources

Official LiveChat pricing page

Pricing changes frequently. Confirm directly with the vendor before purchase.

Frequently asked questions

How much does LiveChat cost?

LiveChat pricing depends on its Per-seat live chat with separate ChatBot add-on. The page lists public tiers and flags custom or usage-based items that require vendor confirmation.

What is the main hidden fee risk for LiveChat?

ChatBot product billed separately, starting at $52/month

Which LiveChat alternatives should buyers compare?

Olark, Tidio, LiveAgent are the closest alternatives most procurement teams compare against LiveChat.